Privacy Policy
Who We Are
What Data We Collect
Synapse Energy Solutions
Website: synapse-es.co.uk
Email: [email protected]
Telephone: 0330 1337752
Last updated: 19/05/2026
1. Who We Are
Synapse Energy Solutions (“we”, “us”, “our”) provides off-grid solar, wind, and battery storage design, consultancy, kit supply, installation, and maintenance services across the United Kingdom. We are the data controller responsible for your personal data as described in this policy.
If you have any questions about how we handle your personal data, please contact us at [email protected] or call 0330 1337752.
2. What Data We Collect
We may collect and process the following personal data:
Information you provide directly
- Contact form submissions: name, email address, telephone number, postal address (street, city, postcode), and any files you choose to attach
- Email and telephone enquiries: your name, contact details, and the content of your correspondence
- Consultation and quotation requests: details about your property, energy requirements, and project specifications
Information collected automatically
- Website usage data: pages visited, time spent on pages, referring website, browser type, device type, and operating system
- IP address and approximate location
- Cookie data: see Section 7 below for full details
3. How We Use Your Data
We use your personal data for the following purposes and on the following legal bases under UK GDPR:
| Purpose | Legal Basis |
|---|---|
| Responding to your enquiries and providing quotations | Legitimate interest / steps prior to entering a contract |
| Providing our services (design, supply, installation, maintenance) | Performance of a contract |
| Sending project updates and follow-up communications | Legitimate interest |
| Analysing website usage to improve our site and services | Consent (via cookies) / legitimate interest |
| Complying with legal or regulatory obligations | Legal obligation |
We will not use your data for automated decision-making or profiling.
4. Who We Share Your Data With
We may share your personal data with the following categories of third parties, only where necessary:
- Subcontractors and installers who assist with your project (e.g. to arrange a site visit or installation)
- Equipment suppliers where required to fulfil your order
- Website hosting and IT service providers who store or process data on our behalf
- Google (via Google Analytics and Google reCAPTCHA) — see Sections 7 and 8
- Professional advisers such as accountants or legal advisers where necessary
- Law enforcement or regulatory bodies where required by law
We do not sell your personal data to any third party.
5. International Transfers
Some of our third-party service providers (such as Google) may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO), or the service being covered by an adequacy decision.
6. How Long We Keep Your Data
- Enquiries that do not proceed to a project: up to 24 months from last contact, then securely deleted
- Customer project records: for the duration of the project plus 6 years, in line with legal and contractual obligations
- Website analytics data: retained in aggregated, anonymised form
7. Cookies
Our website uses cookies — small text files stored on your device — to help us understand how visitors use the site and to ensure certain features function correctly.
Types of cookies we use
| Cookie Type | Purpose | Examples |
|---|---|---|
| Strictly necessary | Required for the website to function (e.g. cookie consent preferences) | Cookie consent plugin |
| Analytics | Help us understand how visitors use the site so we can improve it | Google Analytics |
| Functional | Enable specific features such as spam protection on forms | Google reCAPTCHA |
When you first visit our website, you will be shown a cookie consent banner. Non-essential cookies will not be placed on your device unless you give your consent. You can change or withdraw your consent at any time by clicking the cookie settings link in the website footer.
You can also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
8. Google reCAPTCHA
We use Google reCAPTCHA on our contact form to protect against spam and abuse. reCAPTCHA may collect hardware and software information (such as device and application data) and send it to Google for analysis. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
9. Social Media
Our website contains links to our profiles on Facebook, Instagram, and LinkedIn. If you choose to visit these platforms, their own privacy policies will apply. We do not use social media tracking pixels or embedded social media widgets that collect data before you click through.
10. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your data where there is no compelling reason for us to continue processing it
- Right to restrict processing — request that we limit how we use your data
- Right to data portability — request your data in a structured, commonly used, machine-readable format
- Right to object — object to processing based on legitimate interest
- Right to withdraw consent — where processing is based on consent (e.g. cookies), you may withdraw it at any time
To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request.
11. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
We would appreciate the opportunity to address your concerns directly before you contact the ICO, so please reach out to us first.
12. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.